Once we engage, we immediately deploy our NetAdmin to begin the process of getting our agents on your machines. This helps us streamline the documentation process and begin help desk support on this first step!
While we are documenting EVERYTHING, we introduce our team to your staff and provide our contact details. Meanwhile, we are setting up your business in our systems so pro-active monitoring can begin!
Once documentation is complete and the immediate fires are put out we setup our first vCTO meeting! This is where we discuss any issues we found during on-boarding and learn more about your business. Then we combine those to set milestones and IT infrastructure plans for the next 1-3 years.
Success! Once fully on-board we work behind the scenes to keep your technology working and secure. Technology is ever changing, and so is your business. Our partnership grows as our Help Desk Gurus tackle the little issues that crop up and our vCTO continues to update your IT Plan for success moving forward.